Swift House & Waste Removals respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who We Are

Swift House & Waste Removals provides waste removal, house clearance, and removals services across Liverpool and Merseyside.
Our website address is: https://www.liverpoolwaste.co.uk
If you have any questions about this policy or your personal data, contact us at:
Email: info@liverpoolwaste.co.uk
Phone: 07735 701814
Address: 11 Morningside Place, Norris Green, Liverpool, L11 1BA
For the purposes of UK data protection law, Swift House & Waste Removals is the data controller.

Information We Collect

When you contact us for a quote or booking, through our contact form, by phone, email, or WhatsApp, we may collect:

  • Your name
  • Your phone number
  • Your email address
  • The address of the property where the service is needed
  • Details about the job, including any photos you send us

When you visit our website, we may also automatically collect:

  • Your IP address and browser type
  • Pages you visit and how you use the site
  • Cookie data (see the Cookies section below)

If you leave a comment on our website, we collect the information shown in the comment form, along with your IP address and browser details, to help with spam detection.

How We Use Your Information

We use your personal data to:

  • Provide quotes and respond to your enquiries
  • Arrange and carry out the services you book
  • Contact you about your booking
  • Keep records for our own administration, legal, and tax obligations
  • Improve our website and services

Our legal basis for processing your data is to take steps to enter into and fulfil a contract with you (providing the service you request), and our legitimate interest in running and improving our business. Where required, we rely on your consent, which you can withdraw at any time.

We do not use your data for automated decision-making, and we do not sell your personal data to anyone.

Who We Share Your Data With

We only share your data where necessary to run our business. This may include:

  • Our website and email hosting providers
  • Our contact form and booking tools
  • Analytics providers, such as Google Analytics, to understand website use
  • Spam detection services for website comments
  • Professional advisers, or authorities, where we are legally required to do so

If you request a password reset on our website, your IP address will be included in the reset email.

We require anyone who handles your data on our behalf to protect it and use it only for the purposes we specify.

How Long We Keep Your Data

We keep enquiry and customer data only for as long as necessary:

  • Enquiry data (quotes that don’t lead to a booking): retained for a reasonable period, then deleted
  • Customer and booking records: retained for as long as needed to provide the service and to meet our legal and tax obligations, typically up to six years
  • Website comments: retained indefinitely so we can recognise and approve follow-up comments automatically

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again. These cookies last for one year.

If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This contains no personal data and is discarded when you close your browser.

When you log in, we set several cookies to save your login information and screen display choices. Login cookies last two days, and screen option cookies last one year. If you select “Remember Me”, your login persists for two weeks. Logging out removes the login cookies.

We may also use analytics cookies to understand how visitors use our site. You can control or delete cookies through your browser settings at any time.

Embedded Content From Other Websites

Pages on this site may include embedded content, such as videos, images, or articles. Embedded content from other websites behaves as though you have visited that other website. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that content, including if you have an account and are logged in to that site.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as visitors can download and extract that location data.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to erase your data, where there is no legal reason for us to keep it
  • Object to, or restrict, how we process your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time, where we rely on it

To exercise any of these rights, contact us using the details at the top of this policy. We will respond within one month.

Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “8 August 2026” date.